Terms and Conditions
At iSwag we carry genuine high-grade swiss movement watches. The excellent watchmaking and craftsmanship that goes into the making of our products are unmatchable. The premium quality of our products makes them fit for personal usage as well as they make an excellent present to give to your loved ones.
The product images displayed on our website are not just for reference sake but they are exact replicas of what you get. The actual product that will be delivered to you will not vary in any aspect and would meet all the specifications mentioned and displayed on our website.
To offer superior customer services, our customer help desk is at your service at all times and in case of issues regarding the products you can reach out to us and we assure you that your problems would be heard and we will present you with the best possible solution.
We accept payments through all major platforms and create a hassle-free experience for our customers. Credit and Debit cards of all major banks are accepted.
You can easily contact our helpdesk in case you face any problem while making the payment.
We assure you that all the products we deal in are free from any defects in regards to the material or craftsmanship and are fit for the intended use.
All the products sold on our website come with a warranty of a specified period of
1 years, and more details about the same are mentioned in the product description on our portal. In the event of any damage that the product suffers during the warranty period, you can directly reach out to us via email or through call and the concerned team will assist you with the entire process.
What happens after the expiration of the warranty period?
You need not worry, even after the expiration of the warranty period we will assist you with the servicing of the product and in such an event you would have to pay the standard repair charges applicable.
In case when the product gets damaged physically, the warranty of the product expires even then the standard repair rates would apply.
Over at iSwag we offer 7days of Return/ Exchange policy to ensure that our customers get what they want and are completely satisfied with their purchase. In the event where the delivered product does not match your expectation or has an inherent defect, we give you the option to return it within the mentioned time period.
To make a Return/ Exchange you can write to us on [email protected] and upon the receipt of the request, we would initiate the return process. Once the process starts all you have to do is keep the product packed and ready for pickup.
In case of a return, the amount would be refunded in the original source account once we receive the product, and in case of an exchange, we would send over the replacement after we acquire the product from you.